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236 Responses to “New Paradisus Website Launches!”
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©2009 Paradisus Resorts by Sol Melia
* The LHW members include Paradisus Palma Real, Paradisus Playa Conchal and
Paradisus Riviera Cancun's Family Concierge and Royal Service.
©2009 Paradisus Resorts by Sol Melia
* The LHW members include Paradisus Palma Real, Paradisus Playa Conchal and
Paradisus Riviera Cancun's Family Concierge and Royal Service.
February 24th, 2009 at 1:09 pm
This site is just fantastic, I have been a couple of times at the Paradisus Riviera Cancun and I just love it. The spa is huge and the staff is loveable.
I hope to return soon.
Lucio
March 1st, 2009 at 10:13 am
Tell me more! Vacationers, please blog. Are these resorts secure/ safe? What about the restaurants? All inclusive means just make a reservation and go?
March 2nd, 2009 at 11:59 am
Me and my husband were married at Paradisus Punta Cana on July 1, 2008. We have never received our Marriage License. We have called a number of times and each time we are told to give it a few more weeks. Well it’s been 8 months and I want my marriage license. Can someone please help me…..
March 2nd, 2009 at 12:01 pm
Hi etb,
We created a topic in the forum for this subject in particular. Please visit:
http://paradisus.com/blogs/forum/general-discussions/
We’d love to hear what other people have to say, too. Please feel free to discuss here. Thank you for your interest!
-The Paradisus Team
March 3rd, 2009 at 5:03 pm
Dear Tzysha,
My name is Maria and I am the Corporate Romance Manager for Paradisus Resorts.
We apologize for the inconvenience this situation may have caused you and we understand it is frustrating waiting for a legal document from faraway. That being said, I will be following up on the situation to locate this document for you.
Please do not worry, we will do everything we can to rectify this situation for you.
Kind Regards,
Maria.
March 5th, 2009 at 7:09 pm
Does anyone know whether the resort has outside excursions available to guests staying at the hotel? thanks
March 6th, 2009 at 10:54 am
Dear Tricia, our resorts do offer outside excursions to guest. Upon arrival to Paradisus please ask at the front desk and they will direct you to the tour desk.
March 13th, 2009 at 12:00 am
Hello,
I am interested in the Royal Service Imperial Romance Ocean Front Jacuzzi Suite in the La palma real resort. My question is how close is the suite to the beach and is there a beach area that is for adults only. Thanks
March 13th, 2009 at 9:56 am
Hi Jason - I have forwarded your request to Paradisus Palma Real. Someone will be in touch with you shortly.
March 16th, 2009 at 3:32 pm
Jason,
I saw this suite last October when my daughter and granddaughter and I were there checking out the facility for a wedding…it is fanastic!
Royal Service does not allow children and it does have it’s own pool, but there was no “private” beach area when we were there.
The Spa is great.
Your Steward will book your dinner reservations and take care of all your needs…including bringing your key to you all the way across the complex…more than once!!!
Enjoy!
Donna
March 16th, 2009 at 9:25 pm
Hi I’m still waiting for a response to my question. Thanks.
March 17th, 2009 at 9:56 am
My husband and I will be traveling to the Paradisus Riviera Cancun next week with 7 other couples. The 16 of us are so excited to go on this trip after a couple years of planning. We have picked this time of year to go because we are all also celebrating wedding anniversaries (15, 10, and 7 years)during this time. Is there anything we could do at the resort to make this trip more romantic/special? Also, we are worried about the availibility of dinner reservations, pool chairs, etc. during this busy time. Will this be a problem for us?
March 17th, 2009 at 10:54 am
Dear Tracey -
I have forwarded your request to Paradisus Riviera Cancun. Enjoy your stay.
March 17th, 2009 at 7:38 pm
Thanks Donna!
March 18th, 2009 at 2:54 pm
Can you tell me if the Gabi and other restaurants in the reserve are included in your All Inclusive if you are booking a room at The Reserve At Paradisus Palm Real, Punta Cana?
March 19th, 2009 at 7:20 pm
I am planning on staying in June. please confirm if the “unlimited greensfees” are really included as part of the all inclusive package.
March 20th, 2009 at 9:12 am
Is there a list of room amenities listed on the website (i.e. hair dryers, ironing boards, shampoo/toiletries, robes, etc)? That type of information is helpful for packing plans. Thanks!
March 23rd, 2009 at 12:41 pm
Excited to see more blog posts. Any updates on your resorts are of interest to the readers of All Inclusive Blog.
March 25th, 2009 at 11:41 am
Please send us your e-mail and we will add you to our press list. Thanks.
March 25th, 2009 at 11:46 am
Hi Kimberely, you will find this info. under each resort’s website in accommodations. However, all of our resorts include amenities such as hair dryers, toiletries, ironing boards, safe etc.
March 25th, 2009 at 11:53 am
Which Paradisus Resort will you be staying at? Our resorts in Punta Cana, Dominican Republic include unlimited greens fees. The caddy/cart are mandatory and additional charge.
March 25th, 2009 at 11:57 am
Yes, they are all included if you stay at The Reserve.
March 26th, 2009 at 4:14 pm
I’m trying to book a week in May 2010 for a destination wedding, but every time I call the resort, my call doesn’t go thru. I just want to know what days are available to have our wedding.
March 26th, 2009 at 4:15 pm
OH! I wanted to wed at the Paradisus Punta Cana. It’s so beautiful there!
March 27th, 2009 at 1:21 pm
i am looking for available wedding dates for may-june 2010, but i never get responses from the punta cana resort. Does anyone else have this problem?
March 27th, 2009 at 2:53 pm
Hi Amanda - I have forwarded your email to our Romance Manager. You should receive a response shortly.
April 6th, 2009 at 11:12 am
I curious if you have tennis courts at any of your four resorts? thanks,
April 10th, 2009 at 5:20 pm
I am also interested in having my destination wedding here (Riviera Cancun resort) next March (2010) but have been able to get any pricing/availability/private reception information. I have put in several requests. Can anyone help me with this?
Also, if there are any other users out there who had a wedding at the Paradisus Riviera Cancun, I’d love to hear about your experience!
Thank you!
April 10th, 2009 at 6:09 pm
Hi Danielle, your request has been forwarded to the Corporate Romance Manager for Paradisus. You will receive a response from her soon.
Thank you for contacting us again.
April 18th, 2009 at 9:50 am
We went to Sandals last year and theydid not have CROWN ROYALin their bar.we are planning on going to Paradisus Costa Rica IF they serve Crown and other premium brands. We are waiting on a response before booking THANKS
April 18th, 2009 at 3:07 pm
I am going to have to sign up to receive your feed. This is good stuff
April 18th, 2009 at 3:37 pm
Really cool blog. I found it on yahoo. I am looking forward to read more posts.
April 20th, 2009 at 9:48 pm
Hello, I am looking to plan a wedding at the Paradisus Punta Cana Resort for May 2010, has anyone had their wedding there and what is the difference with staying at the reserve section vs. the resort and royal service? Does anyone know how the prices are for group rates? And we are looking to visit the resort this June (2009) to feel it out and possibly book the wedding if all goes well….any feedback from anyone who may have experienced this already? Thanks for any help anyone can give
May 4th, 2009 at 7:56 am
Hello, my fiance and I will be getting married at the Paradisus Palma Real May 2010. I am starting to get a little concerned due to the hotels standing on trip advisor. It has continually gone down and is now at 20. Some of the common complaints were the quality of the food, the quality of service in the royal service, late-nite food and entertainment (it seems there’s only one bar open late and that’s the lobby bar and no restaurants are serving snacks). I’ve stayed at Sandals resorts and truely enjoyed the butler service (they have coolers of drinks for you by your lounge chair, bring you a cooler if you go golfing to take with you) and was hoping for something similar but doesn’t sound like full butler service. I am hoping you all read the reviews actively online and follow-up on them with the resort accordingly to make your resorts the best possible. Feel free to contact me with any questions.
May 4th, 2009 at 8:51 am
Hi Jesse, We have openened this as a topic discussion in the forum so you can continue this topic. Please go to “Share Your Moments” tab (link: http://www.paradisus.com/share-your-moments.php) to follow this discussion.
May 4th, 2009 at 8:57 am
it looks like there are 2 in the share your vacation spot that have been “Post Awaiting Approval by Forum Administrator” since April 9. Besides this forum as it’s not overly known if i may suggest have someone occasionaly look at well regarded sites like trip advisor for more feedback, reviews, and problems.
May 4th, 2009 at 9:15 am
Thank you we will check to approve that comment.
May 4th, 2009 at 3:22 pm
Yes all of our Paradisus Resorts have tennis courts, some are lit for night play as well.
May 5th, 2009 at 12:30 am
Hello,
I recently had to cancel my honeymoon at a very luxurious resort in Mexico and have booked with the Paradisus Palma Real. I am a little concerned with so many of the comments on Trip Advisor. I fell inlove with the amenities of the Reserve One Bedroom, however, am concerned with the distance to the pool and beach? To be honest, I was a little confused as to why the “Reserve” (family) section seems to have more romantic accommodations than the “Royal Service” (adults only) section of the resort?
Also, are reservations required for all of the restaurants? My fiance and I were hoping to book a resort with no restrictions?
May 5th, 2009 at 7:01 am
Hi Paradisus Marketing
Are there any plans to investigate the food quality at the palma real? That appears to be one of the major topics of discussion in your reviews
May 5th, 2009 at 8:53 am
Hi Jennifer - I have forwarded your comment to the hotel but also wanted to respond to you. The Reserve is our “boutique resort within a resort” concept. It is a more private section at Paradisus Resorts which includes accomodations, restaurants and grill, YHI spa, pool as well as a guest lounge with internet service. Even though our Family Concierge rooms are in The Reserve it is not exclusively for families. The beach is a short tram ride away however if you choose you can also walk. Our Royal Service service is more oriented toward adults and includes butler service, private adults-only pool and beach area, private lounge, preferntial restaurant reservations, and other special in-room amenities. Most or our dinner restaurants are a la carte and do require a reservation. Of course, there always a buffet restaurant available where you can dine at any time.
May 6th, 2009 at 8:27 am
Hi, can you please approve the new post in the weddings forum, i’m curious to see what they said about paradisus weddings.
Thanks!
Jesse
May 6th, 2009 at 1:09 pm
OOPS continued from above…
I will be coming there in July with 6 friends to celebrate a 40th birthday. The guest of honor wants to be fishing on HER birthday. Can you recommend nearby sportfishing? There will be 6 of us on the boat one day (probaly 1/2 day trip) and another day of full day fishing with 2-4 people.
Thanks,
Mark
May 6th, 2009 at 1:44 pm
Hi Mark, which Paradisus Resort are you going to? I can forward your question to the approriate resort for feedback. Thanks.
May 6th, 2009 at 9:35 pm
I will be at the Playa Conchal in Costa Rica.
May 8th, 2009 at 11:06 pm
My wedding is at the Paradisius Riviera Cancun on July 14, 2009. My family is staying in the Royal Service and my fiance and I are staying in the Royal Service for two weeks. We love the resort, but it is our families first visit. Is there a possibility that we can order special liquor or make sure it is there? I am also nervous about the swine flu epidemic. Other questions - Does the resort have an a la carte breakfast restaurant? Does the resort have Wi-Fi in the rooms? Would it be possible to receive the spa services available? I want my wedding to be very special and want everything to flow very smoothly. We are in the Royal Service. Thank you for your information.
May 10th, 2009 at 9:48 am
I really very liked this post. Can I copy it to my blog? Thank you in advance. Sincerely
May 11th, 2009 at 10:10 am
Hi
Just curious, while in D.R. why doesn’t the Paradisus offer shuttle service and allow you to use the restaurants at the Paradisus Punta Cana and Melia Caribe (same parent company and know it’s right next door) like most of the other major resorts with multiple resorts on the island?
Jesse
May 11th, 2009 at 10:16 am
Hello Sandy, I have send your comment to our Romance Manager. Someone will be contacting you shortly. Thanks.
May 11th, 2009 at 10:22 am
Hi Jesse, thank you for the tip. We are looking into the comments of this post.
May 11th, 2009 at 12:28 pm
Do you know the name of the photo company that is used at the Paradisus Palma Real? I emailed my WC the other day but have not yet received a response (I know they are extremely busy this time of year). I would like to find some samples from that photographer.
May 12th, 2009 at 3:54 pm
Good reading,thanks
May 13th, 2009 at 10:34 pm
My friend Stephanie is trying to get her wedding booked asap due to flights being booked. We were originally going to Cabo, Mexico however due to the Swine Flu we have changed our plans.
She had requested information this morning and has yet to get a reply. I followed up with an e-mail at 3:30 and have yet to get an answer as well. Please advise. We are needing the Wedding Planner Calculator sent to us so that we can determine if we wan to choose Paridisus Punta Cana.
I hope this is not a reflection of the service we will receive upon our arrival.
Thanks so much for you help,
Amy
May 14th, 2009 at 8:49 am
Dear Amy - your inquiry has been sent to our Corporate Romance Manager. Someone will be in touch with you shortly. Thank you.
May 14th, 2009 at 12:08 pm
Dear Paradisus Marketing,
Love the new website but I’d like to point out a problem with the pictures that are shown for the accomodations @Palma Real.. they’re all the same no matter which level of suite you pick.
May 14th, 2009 at 12:20 pm
Dear Jennifer,
I stayed in The Reserve of Palma Real just last month and it was truly top notch. Absolutely relaxing & not crowded. I would definitely recommend for a honeymooner. The spa has outdoor showers that are absolutely sensous and the treatments rooms were very Zen like. No need to reserve loungers at pool at all. (Different than the main hotel from what I saw and heard.)
Yes, it’s not on the beach but a 10mi leisurly stroll or the 2 mi tram ride takes you there. It’s great for the simple fact that you can opt to go to the main hotel for the activities, shows, casino or disco or soak up the sun quietly in the Reserve.
P.S. The food was very good & we NEVER had bad service at any of the sit downs. Your personal concierge will get you all the reservations necessary. I stayed 9 days and ate at all of them. The only thing that I found hit or miss were the desserts. (I bake so I know.)
May 15th, 2009 at 11:08 pm
My honeymoon is about ten days away. I received an email from the hotel manager(Marrero) stating that the room that I booked would not be available and that they would be downgrading my room(Royal service ocean front to ocean view). I emailed back but did not get a response. We are particular on wanting an Ocean Front room. After a long conversation with Luz, she was able to “arrange for an Ocean front room” and promised to immediately send me a confirmatory email and now I have tried calling multiple times(international calls) and have not been able to reach anyone. I am very concerned that the poor customer service I have received is indicative of the service at the resort(La Palma Real). My questions are if anyone can reassure me or confirm my concerns and if anyone has an idea how can speak to someone about this matter asap. Thanks!
May 16th, 2009 at 5:08 pm
I am going to the Paradisus Punta Cana Sept 4-11th. We upgrated to Royal Service Garden view. I went on trip advisor and the hotel had some really bad reviews about the rooms being old and dirty. Are the Royal Service Rooms new like the suites at the reserve?
Thanks.
May 17th, 2009 at 9:18 am
Are there washer /dryers on the resort and a nail salon
May 17th, 2009 at 2:46 pm
I E-Mailed last week about several items at the Paradisius Riviera Cancun and Have not heard back about my wedding. Will the items I requested be available? Also, they told me I had reservations for the night of the 14 of July for the French Restaurant for my guests staying in the Royal Service. Please E-Mail me back. Thanks, Sandy
May 17th, 2009 at 3:51 pm
Paradisus Marketing - can you tell me about parking at the Cancun resort? Is there plenty, fees, safety, etc.
May 18th, 2009 at 11:12 am
Dear Dee Dee, we don’t have washer/dryers but have laudry service available at the resorts. Also each resort has a spa that provides salon services.
May 18th, 2009 at 11:23 am
Dear Sandy: I have send your request to the wedding manager at Riviera Cancun and have copied our Corporate Romance Manager as well. Thanks.
May 18th, 2009 at 11:32 am
Dear Jesse, unfortunately at this time Sol Melia hotels & resorts do not offer this service to their clients. Thanks.
May 18th, 2009 at 11:36 am
Dear Carolyn, our hotel sections are being updated as we speak. We are hoping to have all the information and pictures up live within the next couple of weeks. Thank you for your observation.
May 18th, 2009 at 11:37 am
Dear Larry: No, there is no charge for parking at Paradisus Riviera Cancun. The resort also offers Valet Parking Service. Thank you.
May 18th, 2009 at 4:51 pm
Hello, are there currency changing services at the Conchal location? Also, are credit cards accepted at this location? Thanks.
-Daniel
May 18th, 2009 at 7:34 pm
Hi, I want to have my wedding at the Paradisus Palma Real, but I been hearing from friends and family that its pretty.. but its boring. I was told that there aren’t really any shows and that they recommend the Paradisus Punta Cana instead. Are there any ballrooms or spaces for a wedding reception at the Paradisus Punta Cana? If yes, please let me know. Thank you.
May 18th, 2009 at 8:28 pm
Thanks for the quick response!
May 18th, 2009 at 10:22 pm
Have reservations for first week in June - staying at a reserve one bedroom family concierge room at the Paradisus Palma Real. Upon arrival, where do we go? Where is this private check-in? Also, we stayed at this resort 2 summers ago, before the Reserve area was built. Where is it located in reference to the beach? Traveling with my mother who is a senior that tires easily and don’t want it to be a hassle to get to the beach everyday. Traveling with our 4 year old, too. What does the kid zone area include?
Thanks,
Denia
LOVED this resort two summers ago and are hoping this trip is even better!
May 19th, 2009 at 12:13 am
Hello,
Does this hotel accept credit cards? Also, do you have currency exchange services? Thank you.
May 19th, 2009 at 8:27 am
Yes, credit cards are accepted at the resorts. Currency exchange services are also available.
May 19th, 2009 at 8:40 am
Hello Denia, The Reserve at Palma Real is a seperate complex with it’s own lobby and facilities. So when you arrive you will be dropped off there. The Reserve is a short 8-10 minute walk to the beach, however, they do have a shuttle that can also take you there if you don’t feel like walking. The Kids Zone is located next to the main pool and has a toddler wading pool as well as another kids pool with waterslides. Inside the facilities, there’s a playroom for toddlers and they have daily activities for the kids. Enjoy your vacation!
May 19th, 2009 at 8:44 am
Dear Jeanette, I will open a forum discussion and maybe some of our past guest can answer your questions about entertainment at Paradisus Punta Cana vs. Paradisus Palma Real. I will also forward your information to our Romance Department so they can contact you with more information about the facilities and destination wedding programs. Thanks.
May 19th, 2009 at 8:45 am
Hi Lunatravel, I believe you posted this same comment before and the answer is: yes to both credit card acceptance and currency exchange is available. Thanks again.
May 19th, 2009 at 8:46 am
Hi,
we are a family group of 19 people, and we are going to stay at paradisus punta cana folowing date ( june 27 until july 05-2009).
we are going to celebrate 4 birthdays in this week.
My question is could we have a little luau at the beach, for nite time??
what can we do, and with who we have to talk??
thank you,
ivy giordano
May 19th, 2009 at 8:55 am
Hi Ivy, I will forward your email to Paradisus Punta Cana and someone will contact you asap in regards to your birthday celebration. Enjoy your stay.
May 19th, 2009 at 3:02 pm
Hi Marketing
In regards to the night time entertainment at PPR vs PPC, i’d like to hear what Paradisus directly says is the difference between the two resorts. IE. how many bars are open at each at night and until what time, shows and planned activities like kareoke, etc.. I’d imagine you’d have a list of what happens at each and i’d be curious to see that, or even if you could post a sample calendar of daily activities so everyone could get an idea that woudl be even better! Thanks!
Jesse
May 20th, 2009 at 3:25 pm
Hi Marketing, Thank you for your quick response. I also got the email from the hotel. But I am waiting on a response for the price of the Mariano Restaurant in the PPC for my wedding. I also have the same questions that Jesse asked. I am super intrested in the activities and the shows the both hotels have. I haven’t boocked yet but i want to make sure before I book a date and which of the two hotels. Thanks!
May 20th, 2009 at 9:20 pm
How far is the Royal Service Imperial Ocean Front Jacuzzi Suite from the beach? Can I guarantee that my room will be confirmed as an ocean front? My husband and I are celebrating our 5 year anniversary and are finally going on our honeymoon at the Punta Cana in June.
May 21st, 2009 at 8:08 pm
Are there photographers available for weddings at Punta Cana? Are examples of their work available online? Thanks.
May 22nd, 2009 at 9:19 pm
I am very concerned as I have planned my wedding since last July when my fiance and I had a wonderful stay in the Paradisius Rivera Cancun in the Royal Service. We ate in the French Resturant, Tepenaki resturant, Mexican, Grill, and Capri. They were excellent. I have been planning my wedding for a year. It is scheduled for July 14 on France’s Bastille Day. I have ordered special French menus and have a French theme. We have 11 people staying in the Royal Service for one to two weeks. We are very concerned about everything. We heard that the French resturant is closed. How can you advertise this on the internet as a 5 star resturant and it is not open? I have scheduled my wedding dinner with decorations for July 14, 2009. I am very sad and it is very stressful, I am not sure what to do. I have looked forward to it for over a year. Do you know why they still advertise the French and Japanese resturant on the internet and they are not open.
May 23rd, 2009 at 3:21 pm
I am attempting to give a rain forest excursion as a wedding present to guests who will be staying beginning June 6. I am unable to get through to the hotel - how else can I try to set this up before their arrival?
May 23rd, 2009 at 4:38 pm
Just looking for general info. Coming to PC in January for a wedding and would like upgraded accomodations in an adults only area. Royal service? Reserve? Looking forward to it. We were in Costa Rica a couple of years ago and really enjoyed it.
May 24th, 2009 at 1:04 am
I’ve been here since Monday, no restaraunts were open until yesterday (only buffet), no 24 hour room service as promised…. no manager will respond to my requests for a conversation. Worst service I’ve ever had in Cancun/Riviera Maya. Services are cut dramatically because not many people here. I called before we came (group of 31), and they assured us that all amenities were available…. only 1 bar open, etc…. not too happy. Please go to other resorts in the area, they are not cutting services. No Japanese, no French restaraunts, Mexican only open today, Capri only open yesterday/today, complete BS from management. Very nice looking place, services suck right now, I DO NOT RECOMMEND AT ALL. Manager does not return calles, I’ve been at front desk asking to speak to him since WEDNESDAY!!! Left messages, etc…. NOT WORTH THE MONEY. Our group spent over $50,000 USD (not including wedding)… apparantly that does not matter to them.
May 26th, 2009 at 10:32 am
Dear Bill, your request has been sent to our Corporate Romance Manage. Someone will be in touch with you soon.
May 26th, 2009 at 10:38 am
Hi Sarah, I am assuming that you are looking to contact Paradisus Playa Conchal. I have sent your request to the hotel. However, you can also contact Guest Experience at the following email: concierge@paradisusplayaconchal.com
May 26th, 2009 at 11:18 am
Hello Becky, I have forwarded your request to the Wedding Dept. at Paradisus Punta Cana. Someone will be in touch with you shortly.
May 26th, 2009 at 11:19 am
Dear Sandy, I have forwarded your comment/concerns to the wedding department at Paradisus Riviera Cancun. Due to the Swine Flu outbreak some facilities at Riviera Cancun had been closed. Thanks & regards.
May 26th, 2009 at 11:24 am
Hi Jennifer, we have sent you a hotel map via email. If you provide further info on your reservation we can have the resort contact you. Thank you for your inquiry and enjoy your honeymoon.
May 26th, 2009 at 8:34 pm
To Paradisus Marketing at Riviera Cancun,
We called and E-Mail almost everyday and we hear nothing. My fiance continues to call and we are unable to get a response. They say they are painting the French Resturant and yet, they sent us a menu to type up for our wedding. They never said one word about the Swine Flu. Did they have Swine Flu in the resort? We have planned everything since December and every month we contact them several times. We are concerned that 11 of our relatives are staying in the Royal Service and noone has said that facilities are closed. We don’t even know which ones are closed or what is available. We love the French and Tepenaki resturants, the buffet is just okay and the other resturants are okay but not like the French and Tepenaki. How about service for the Royal Service, the bars, the entertainment, etc. Please let us know ASAP. Sandy
May 28th, 2009 at 6:47 am
Hello my husband and I will be celebrating our tenth year anniversary and booked a garden view room. I was excited about our trip until I heard that the rooms that we will be staying in are old run down and dirty. Is this true ? If so I am interested in finding out how much it would cost to upgrade. Please help this is a very special time for my husband and I we have four children and don’t get to spend much alone time together. Anything that you can do to help make this a special stay will be much appreciated.
May 28th, 2009 at 6:58 am
Hello my husband and I will be staying at the Paradisus Palma Real Punta Cana arriving on July 5th - July 12th. We are celebrating our 10th year anniversary so of course this is a very special time for us.We are booked in apparently from what I have heard your older section. We are in a garden view room which is not Royal Service or at the Reserve. When I booked this trip no one told me that there was a difference. Recently I have read and heard that the room that we are staying in is dirty and old which sounds like a nightmare for me. Can you please help me ? Are there rooms available to upgrade ? How much more will it cost us ? I was very excited about our trip and now am honestly kind of worried. Thanks for any help or advice you can give me.
May 28th, 2009 at 10:30 am
My Fiance and I are thinking about going to the Paradisus Riviera Cancun Resort in July for our honeymoon. I was wondering if all the restaurants are reopened and is there any changes right now in operation because of the swine flu?
May 29th, 2009 at 7:13 am
Hi Marketing
Do you have any update on the sample daily calendar of events for the Paradisus Palma Real, i’m curious to see one. I’d like to let friends and family know what to expect when they come for my Wedding.
Thank You
Jesse
May 29th, 2009 at 12:56 pm
Hi
I’ve heard the Wedding coordinators that were at the PPR are no longer there. I’ve coordinated with her (viviana) what locations I want at the resort for all pieces of the wedding and I want to make sure they are written down somewhere. I really wish there was some sort of communication to us people that are planning big events at the resort letting us knwo what was going on and not to worry. I would like to speak with someone about the status of my wedding planning to confirm everything I spoke with Viviana about still holds true.
Jesse
May 29th, 2009 at 9:00 pm
Is there any issues with the Paradisus Rivera Cancun? I understand that since the swine flu scare that not all the resturants were open and some of the ammenities were closed as well.
Thank you.
May 29th, 2009 at 11:11 pm
I just visited the blog, and a person who returned from the Paradisius Riviera Cancun on May 25, 2009 said there were no services and only one restaurant opened. There was only one bar open, there were no classes, no spa service, no snorkeling, no entertainment at night. I have scheduled my wedding for July 4, 2009 and have 11 guests scheduled for the Royal Service. Please let us know if all services are available for the dates July 4 through July 18, 2009. I keep asking and noone tells us for sure. Please let us know as we have paid a lot for airline tickets, a lot to secure a priest at the Puerto Morelos Catholic Church. The web site advertise everything, but the people who are visiting say nothing is in service. How fair is that? Please le us know.
May 30th, 2009 at 11:15 am
Can anyone tell me whether a hairdryer is provided in each room at the Paradisus Punta Cana? Thanks much!
May 30th, 2009 at 12:07 pm
We are going for June 8th -15 we need to know if this still hold for the comment above
i just called as i type and the guy said hotel is fully operational since may 28
June 1st, 2009 at 8:38 am
Rooms include various amenities including hair dryers, iron & ironing board, mini-bar, some have coffee makers etc.
June 1st, 2009 at 8:46 am
Dear Sandy, the resort is open and fully operational. We have also sent your email to the resort. Someone will be in touch with you shortly.
June 1st, 2009 at 8:50 am
Dear Donna, that is correct. However, the resort is fully operational now. Thanks.
June 1st, 2009 at 8:51 am
Jesse, your request has been send to the Corporate Romance Manager at Palma Real. They will contact you ASAP.
June 1st, 2009 at 9:08 am
Hi Jesse, we don’t but I’ll try to get one for you from the resort.
June 1st, 2009 at 1:13 pm
Hi, I have the same problem as Jesse. WHAT ON EARTH IS GOING ON?
We are supposed to have our wedding in October at the resort. My fiancé and I travelled to Punta Cana and met Viviana and Ana Maria the managers at the Romance department. We discussed dates, prices, all kinds of details etc. We came back to the US and continued communicating with the Romance department but after a while I never heard from them again. So I contacted the resort and learn that they where not working there anymore! Surprisingly, no one contacted us to let us know.
Since then I have spoken to several people, including one of the assistants (Loremy) who promised to send me the confirmation of the date and the form so we could take it from there. I never got the form. Then I called again and I was told that Loremy could not talk to me. I demanded to talk to Maria Victoria who I was told was the new manager. The person who answered the phone ( Cecilia) told me that Maria Victoria was not in charge of weddings any more and that the new person was Teresa. At this point I was incredibly frustrated and demanded to talk to one of the managers. Finally, M. Victoria took my call and assured me that they where going to take care of the situation. I have never heard from her again. A few days later I received a short e-mail from the assistant saying that I shouldn’t worry and that M. Victoria would contact me at her earliest convenience. That of course never happened!
So, my wedding is suppose to take place in your resort in October but as of today I am not sure if it is going to happen or not. No one is being in touch with me, no one tells me what is going on, I just do not know what to do!!! I haven’t received the required form. We choose this resort because colleagues at the Embassy highly recommended us the resort but I am afraid the resort is not providing the service we where expecting. We have been clients of Sol Melia for many years so I am incredibly disappointed with this situation. We have guests coming from Europe, the US and Latin America. I am shocked and appaled by the treatment and lack of communication. Every time I asked to talk to a Manager the phone is put down. There is no point to forward this e-mail to the Romance department, I am not expecting an immediate response, however I wish someone from the management could contact me and let me know if it is worth to have our wedding day at the resort. THANK YOU.
June 1st, 2009 at 4:03 pm
Can you please let me know who the PR contact is for Paradisus? Thank you!
June 1st, 2009 at 9:34 pm
My fiance and I will be staying at Paradisus Palma Real through the Sol Melia Vacation Club for our honeymoon in September. Could someone please explain how this works? Are the rooms the same as the ones in the resort? Where are they located? Are there any exclusions as to where we can eat/included activities/etc? Thank you!
June 1st, 2009 at 10:51 pm
Also, I would love to hear comments from guests who have used the Sol Melia Vacation Club at the resort. Thank you so much!
June 2nd, 2009 at 3:45 pm
Dear Julie, I am checking on your questions above. I will let you know ASAP. Thanks.
June 2nd, 2009 at 4:01 pm
Hi Jesse, we have sent the activities to you via email. Please let us know if you don’t receive them. Thanks.
June 3rd, 2009 at 8:43 am
Thanks for the activies sheets. They look great and it looks like there’s lots to do! Just one question, the sheet that was sent for the “kids activities” are those available to all children at the resort or only the ones in Family Concierge? Is the “Kids Zone” open to all kids or just Family Concierge? The sheet wasn’t clear since it had a logo of the reserve and the regular Paradisus as where the other 2 sheets just had the regular paradisus logo.
Thanks!!
June 4th, 2009 at 9:34 am
Hi
I’m trying decide between the Royal Service Ocean Front and RS Ocean View suites at PPR (as apparently the Presidential suite is not available). The description of the Ocean View suite on the solmelia.com page says the balcony has a whirlpool on it the Ocean Front suite does not say that. Does the OF suite have a whirlpool on the balcony or just the Ocean View suites have that?
Jesse
June 6th, 2009 at 4:37 am
Hi, ( still waiting for response )
we are a family group of 19 people, and we are going to stay at paradisus punta cana folowing date ( june 27 until july 05-2009).
we are going to celebrate 4 birthdays in this week.
My question is could we have a little luau at the beach, for nite time??
what can we do, and with who we have to talk??
thank you,
ivy giordano
June 6th, 2009 at 1:12 pm
is the Paradisus Riviera Cancun fully operational now ?
Also - the airfares to Paradisus Punta Cana are very expensive from New Jersey any thoughts ?
June 8th, 2009 at 8:15 am
Hi
are there any charities that the Paradisus/Sol Melia is affiliated with that give back to the islands and the people of that their resorts are on? We wanted to give back to DR since we’ll be using the beautiful island and its resorces for our wedding.
June 8th, 2009 at 8:32 am
Hi Jesse, Kids Zone is located at The Reserve which is why that sheet has the logo (Sorry for the confusion). However, it is open to all kids staying at Paradisus.
June 8th, 2009 at 8:33 am
Dear Rob, Paradisus Riviera Cancun is open and operational. Please let us know if we can assist with anything else.
June 8th, 2009 at 8:34 am
Hi Ivy - I will contact the resort for you and provide you with a contact name ASAP.
June 8th, 2009 at 12:37 pm
Hi, I am thinking of going in 2 weeks, but I wanted to know if the offices @ PPC & PPR are open on weekends? Thanks.
June 8th, 2009 at 12:38 pm
I also want an Activity Sheet!!!Please send it to me as well. Thanks
June 8th, 2009 at 12:39 pm
and by open I meant the Wedding Coordinator offices??
June 8th, 2009 at 4:42 pm
Hi Jeannette, I will email the activity sheet to you.
June 8th, 2009 at 4:43 pm
Hi Jeannette, I don’t believe the offices are open on the weekend. However, if you make an appointment in advance I am sure someone will be able to help you.
June 9th, 2009 at 5:31 pm
Coming to paradisis punta Cana wondering about dress codes for the restaurants
June 10th, 2009 at 11:59 am
Hi, I will be staying at the Paradisus Palma Real and wanted to know how far this is from La Romana Airport. Also wanted to know what the best way to get to the resort would be and about how much I should expect to pay. Any suggestions would be appreciated. Thanks!
June 11th, 2009 at 8:40 am
Thank you very much to Teresa at the Romance office for getting back to me immediately after I got my posting. She is being very helpful!
June 11th, 2009 at 12:49 pm
Hi Miriam, from La Romana to Punta Cana is about 40 miles so the drive is about 1 hour (approx.). You can contact the following tranfer company to arrange your transportation: Green Island, Phone: 809-5526705, http://www.greenislandtravel.com
June 12th, 2009 at 8:10 am
Hi, I called on PPR on Monday to find out if the date that I want is available and I have gotten no call back or email! When Ana Maria or Viviana was there I would get a response right away! I’m leaving next thursday and I want to make an appt. and also find out if the date that I want is available. Otherwise I will have to choose a different hotel. Can someone give me the number to PPC offices?
June 12th, 2009 at 10:27 am
JP
Try emailing Teresa Calcos at teresa.calcos@paradisuspalmareal.com. I’ve been talking with her about my wedding at PPR.
June 12th, 2009 at 1:11 pm
Does the Paradisus Punta Cana charge for using the phones in the rooms? We are purchasing a calling card and will be using it while staying at your resort and I was wondering about any room phone fees?
June 13th, 2009 at 7:52 pm
When I stayed at the Palma Real, cigars were part of the all inclusive. I will staying at the Rivera Cancun and was wondering if cigars are part the all inclusive at that resort.
June 15th, 2009 at 2:01 pm
THANKS JESSE!
June 16th, 2009 at 9:26 am
Hi Chris, unfortunately Paradisus Riviera Cancun does not offer cigars. That amenity can only be enjoyed at Paradisus Palma Real and Paradisus Punta Cana. Thanks.
June 16th, 2009 at 4:06 pm
Hi Jenny - I did check on this with the resort and they said that depending on the calling card you would be charged $1 - $2.
June 17th, 2009 at 1:19 pm
Can you give me a reliable and affordable transfer company for the airport transfers for Cancun.
Thank you.
June 18th, 2009 at 9:08 am
Are the room pictures for the paradisus palma real going to be updated soon? right now the pictures show all the rooms as the same under the accomodations section.
Thanks!
June 18th, 2009 at 5:03 pm
Does the resort offer beach towels on a daily basis?
June 24th, 2009 at 7:52 am
Yes. Beach towels can be picked up at your nearest watersports hut and are also available around the pools.
June 25th, 2009 at 7:27 am
Hi, there are 3 new posts in the “How was your vacation?” of the share your vacation forum. Can you please approve them so they are visable to us?
Thanks!
June 25th, 2009 at 12:45 pm
Please contact Mrs. Mariana panizzi at Reserve Section for all your needs. She was the former Royal Service Manager and have a lot of experience in treat guests like royalty. She is very profesional and will go out her way to offer all you may need during your stay. Also, buttler Nelson is an asset there!
June 27th, 2009 at 9:31 pm
The reserve guest lounge at the PPR, I saw above you said there was internet access. Is that only if you bring a laptop or are there computers there to use? Is there wireless access in the rooms included if we brought a laptop like in the Royal Service section (I would hope so as the reserve costs more than some of the Royal Service suites)?
Also, my fiance and I grew tired of not receiving any updates from your Romance Dept at the PPR and we decided to take a trip down there to meet with the coordinators in person. We will be going down Aug 8 - 15 in order to meet and discuss in person and knock out the details for our wedding. Please have someone contact me from the PPR romance dept. that will be there on-site to schedule an appointment with us for on day that week, any day during that stay works for us. I look forward to touring the resort and picking everything out in person and getting all this craziness caused by the previous wedding coordinator leaving behind us and getting to a nice organized peacefull no stess wedding which is why we wanted a desination wedding to begin with. Like I said please have someone contact us to set this up so we can schedule some other fun activities whiles we are down there.
Thanks!
June 28th, 2009 at 4:26 pm
Hi,
Can you tell me if all restaurants of the complex are included in your All Inclusive at the Resort Paradisus Punta Cana?
Does it means just make a reservation and go? How we can make reservations?
I want to know more about what is included in the All Inclusive packadge?
Tks,
Marina
June 29th, 2009 at 11:06 am
Our rate includes: accomodations, all meals and snacks, alcoholic and non-alcoholic beverages, non-motorized watersports, life enriching activities/classes such as: salsa dance, painting, wine tasting etc. Dinner reservations can be made with the concierge or if you are staying in Royal Service directly with your butler.
July 1st, 2009 at 7:55 am
Can you please approve the all of the pending posts in the “Share Your Moments” section
July 5th, 2009 at 10:53 am
I have sent numerous emails regarding the passion package for my husband and I, and yet no reply. I wanted to know how to go about making reservations for the package as well as the cost. I would love to make this as romantic as possible. I would like to have it done prior to the arrival date. Would we need our marriage license? Are their any other perks for anniversaries?
Thanks
Janet
July 5th, 2009 at 11:29 am
After reading some of the reviews, I visited trip advisory and noticed Paradisus Punta Cana is #34…should I be worried? I paid quite a lot for this resort compared to others that made the top 10…I am really worried, especially with rumors of the rooms not looking the way they do on the website…
Please advise…
Janet
July 7th, 2009 at 6:27 am
I am leaving tomorrow for the Reserve in punta cana. Do they have beach towels?
July 7th, 2009 at 12:42 pm
My wife and I are going to the Paradisus Riviera Cancun 15 - 22 July on our honeymoon. There have been several comments on other sites about the hotel restaurants and bar areas not all being open. I understand the resort is operational but is everything now available?
July 9th, 2009 at 8:55 am
The reserve guest lounge at the PPR, I saw above you said there was internet access. Is that only if you bring a laptop or are there computers there to use? Is there wireless or wired internet access in the rooms included if we brought a laptop like in the Royal Service section (I would hope so as the reserve costs more than some of the Royal Service suites)?
July 9th, 2009 at 11:05 am
The Reserve lounge area has WiFi access so if you bring along a laptop you can use it. The lounge also has a station with about 8 PC’s that guest can use. Additionally, in the The Reserve guest rooms you have high-speed internet access. For Royal Service guest high speed internet is also available in the rooms as well as computer stations in the Royal Service lounge.
July 9th, 2009 at 11:07 am
Dear JT, I will forward your comment to the resort for feedback. However, the resort is up and runnig. There are two restaurants that were being remodeled but I believe that this done now.
July 9th, 2009 at 11:08 am
Beach towels are available at our resorts around pool and beach areas.
July 9th, 2009 at 11:14 am
All restaurants are included at Paradisus Punta Cana and any other of our resorts. Our all-inclusive rates include: accomodations, meals & snacks, non-motorized watersports and Scuba (for Padi Certified Divers), land sports including unlimited golf green fees (in the Dominican Republic), life enriching activities such as tango dance lessons and wine tasting classes. We do require reservations for dinner at the a la carte restaurants. You simply have to make your reservation with the concierge or with your butler, if you are staying in Royal Service, and go.
July 9th, 2009 at 11:20 am
The following is a list of the restaurants at Paradisus Punta Cana along with their dress codes:
LUNA
Buffet-style restaurant open for lunch with barbeque and specialties
in seafood and grilled fish.
Dress code: Resort casual.
À la carte service for dinner, specializing in fish and seafood.
Reservation required.
Dress code: Resort upscale.
T E R R A
À la carte steakhouse restaurant with salad and dessert bar. Open for
dinner. Reservation required.
Dress code: Resort upscale.
ROMANT ICO
À la carte gourmet restaurant.
Open for dinner. Reservation required.
Dress code: Resort elegant.
V I TA
Italian à la carte and pizza restaurant.
Open for lunch and dinner.
Dress code: lunch Resort casual & dinner Resort upscale.
You can also enjoy our to-go pizza service.
SAK UR A
Japanese à la carte cuisine with teppanyaki-type tables.
Open for dinner. Reservation required.
Dress code: Resort elegant.
RODI Z IO
À la carte Brazilian restaurant.
Open for dinner.
Dress code: Resort upscale.
QI
À la carte Chinese restaurant.
Open for dinner.
Dress code: Resort upscale.
CI E L
International buffet-style restaurant.
Breakfast, lunch and dinner (wide variety of dishes).
Dress code: Resort casual.
V ENTO
Modern Mediterranean restaurant with à la carte specialties.
Open for dinner. Reservation required.
Dress code: Resort elegant.
FUEGO
Latin Bistro à la carte for adults with its own Martini bar and disco;
Red Lounge.
Open for dinner. Reservation required. Adults only.
Dress code: Resort elegant.
GAB I CLUB
International contemporary fusion style à la carte dinner. Open
for breakfast, lunch and dinner. Exclusive pool club in a chill-out
ambiance with bar, lounge and restaurant à la carte and buffet.
The bar is included for all guests, but the restaurant has an
additional cost for those not staying under Royal Service,
The Reserve or Family Concierge.
Dress code: Resort casual.
DR E S S CODE
RESORT CASUAL: T-shirts or polo shirts, short pants or jeans,
dresses, skirts or similar clothes. No swimsuits. Shoes required.
RESORT UPSCALE: T-shirts or polo shirts, nice/casual short pants
or jeans, dresses, skirts or similar clothes. No swimsuits, shorts or
t-shirts with logos.
RESORT ELEGANT: long-sleeved shirts and closed shoes (for men),
pants, dresses, skirts or similar clothes. No short pants, jeans,
sport shoes or t-shirts with logos.
July 14th, 2009 at 4:29 pm
My sister is having a destination wedding at the Plama real in May 2010. All of the guests are staying at the main resort including my imediate family. I am confused as to what type of room to book for Me,My husband and 2 daughter’s 3, and two. I need a suite so I can put the girls in the living room. If I go with the reserve family suite is it nicer than a master suite in the regular hotel? How isolated will I feel from all the other wedding party? Is the kids zone in the reserve only for kids in the reserve? Can my nephew come and play there too? Also convience for getting around what is the best option?
July 14th, 2009 at 6:47 pm
Hello i will be honeymooning at the paradisus punta cana in aug. I was wondering what i can plan early so i can begin a schedule. I have booked some excursions already any info will be appreciated.
July 15th, 2009 at 8:42 am
Hi
I’ve read a lot that at the PPR it is hard to get a restaurant reservation and then when you walk by the restaurant it is only 25 - 50% full. As one of the more premium luxury resorts i’d expect to always be able to get a reservation at one of the ala-carts. At the PPR, which if any do not require a reservation for dinner? We’re staying in the Reserve from Aug 8 - 15 to meet with the wedding coordinators to plan our wedding for May 2010. Is there any way to pre-book a dinner reservation for my first night? For what we’re paying i don’t find it fare to be forced to eat at the buffet the first or any night for that matter. From what i’ve read on trip advisor you might want to look into the restaurant reservation system at your resorts
July 15th, 2009 at 8:52 pm
Hi - We are traveling to Paridisus Riviera Cancun early in August. We are concerned with reports of restaurant closures, lack of evening activities. Since we are traveling with 4 boys in their 20’s, what is available for them to do at night? Spoke to a person there today who said disco only opens if there are enough people. What is enough? We have booked this resort based on facilities advertised. What is our option if many of those are not available?
Certainly the voucher in our travel packet that may be used for a return visit is not what we want!
July 15th, 2009 at 9:02 pm
In Punta Cona, Do you provide tennis rackets or do we need to bring our own. How about snokel equipment? Do you provide? Are there any extra fees for equipment?
July 20th, 2009 at 3:12 pm
The people and the weather was great. We had the Royal Service. The AC did not work good the third and fourth day. They showed up to fix it two hours before check out. The stocked mini bar only included warm beer, and coke products.Tried to get a bottle of gin, and four phone calls later they show up with jam. The casino is not worth going to, go to the Tower Casino, its not far. The food was like cruise ship, some restaurants were good.
July 22nd, 2009 at 10:26 pm
My family traveled to the Paradisus Riviera Cancun for two weeks from July 4 to July 18, 2009. We loved the resort and the Royal Service. The resort had incredible service, food and was exceptionally clean. We had our wedding at the catholic church in Puerto Morelos and the beach ceremony at the hotel. Perla, the wedding consultant prepared an outstanding wedding. The dinner at the french restaurant, cake, reception, flowers, and special touches were exceptional. This is a hotel with incredible service in every area and we travel to five star hotel throughout the world. We loved every moment at the resort. Our butler, Roger was very professional. Israel at the Royal Service pool treated us like a king and queen. Carlos, Victor and Sergio gave us incredible service at the buffet. They greet you everyday with a smile, excellent fruit smoothies and caffes. Guillermo at the Tequilla Grille made showcase Mayan Coffees. All the restaurants were open and entertainment returned to the resort. Our vacation was outstanding. I highly recommend the resort as an excellent choice. If you call the Royal Service to deliver an item, you receive it in three minutes. The restaurants and the chef produced gourmet food. They rake the sea grass on the beach and we walked each day to Puerto Morelos. The spa is exceptional as they prepared an outstanding day for me on my wedding. The hotel photographer took all the pictures at the wedding and they are beautiful. The resort is beautiful, but the employees make the resort the most outstanding. Service is the most outstanding.
July 23rd, 2009 at 12:12 pm
There are a lot of posts “Post Awaiting Approval by Forum Administrator
” in the “Share your moments” section, can you please approve them. Thanks
July 23rd, 2009 at 12:19 pm
PPC do you have theme nights or beach luau dinners? We are a party of 23 and celebrating 3 - 50th B-day; 1 - 60th B-day; and 2 general B-day’s. Didn’t know if you would offer a special dinner gathering for us. Thank you for your consideration
July 23rd, 2009 at 12:20 pm
PPC - we will be there a week from Friday.
July 23rd, 2009 at 3:31 pm
Yes we do. I will forward your request to the department that handles this at PPC.
July 23rd, 2009 at 4:01 pm
Yes we do have equipment for rent at the resorts.
July 23rd, 2009 at 4:03 pm
Hi Robert, your request has been sent to the resort for assistance. It sounds like you already have quite a few things planned. How about a couples massage or maybe a romantic candle light dinner?
July 25th, 2009 at 8:40 pm
My husband and I are planning a week stay in mid August with our three daughters ages 18-22. What kind of entertainment will there be at night for them? How about the restaurant situation? We understand that it is “low season” and because many people are opting other destinations due to the hyped up flu outbreak, the low census means many of the restaurants will be closed. We are just concerned we will be stuck eating the buffet for every meal. Any suggestions?
July 27th, 2009 at 3:34 pm
Travel 7/9/2009. The Best Vacation Ever. Staff INCREIBLE, well organize, all site closed by.NO train GREAT. You don’t need it all is super close .
Romance Staff very professional, specialy Lorely. Love the place, For sure i am coming back with my family, the best trip for kids, a lot of fun and very relax for parent/maite 7/27/09
July 28th, 2009 at 6:33 am
We will be staying at the Paradisus in the DR for my daughter’s wedding. I have been told that the rooms are not updated like the website shows. Does anyone know if this is true or not. We will be very disappointed if we arrive and get put in a room that is not modern like the website shows.
Thanks,
Cindy
July 28th, 2009 at 1:56 pm
I have planned a weddingmoon for mid October in Costa Rica. I would like to see pictures of all options for place of ceremony. It will only be me and my soon to be husband. I would like an ocean-view ceremony. Has anyone gotten married at Playa Conchal? Please tell me how everything went and where on the property the ceremony was held. Any advise?
July 28th, 2009 at 8:19 pm
My boyfriend and I are planning a trip to the dominican, but I have a problem convincing him to go due to the fact the resort maynot have Captin Morgan Rum. Does anyone know if they have just local rum, or is Captin Morgan availible…..could make or break
July 29th, 2009 at 1:31 am
We stayed at the Paradisus Riviera Maya Cancun resort from Sunday, July 13 through Sunday, July 19th. We had a great time. The only thing though, I bought postcards, filled them out, put a stamp on them and gave them to the man at the front desk to mail and no one has received my postcards yet and it is now July 29th. Were they thrown out?
July 29th, 2009 at 1:51 am
My husband and I really enjoyed Paradisus Riviera Maya resort. We chose this resort for its relaxed, family atmosphere and it did not disappoint. The service staff met our every need throughout the day. Miguel,Jose, Nacho and Luis at the outdoor bar, Ishmael at the breakfast buffet everyday, Landy - the cleaning lady, Gabriella - the activities director at the pool and . It was definitely a fun time made even better by their superb attention to service. Meals were always delicious. I only have one complaint and that is the ocean looked so inviting and yet, we could not swim in there as there were so many jellyfish. However, the pool was always cool and refreshing to swim in. Thank you for a memorable and relaxing vacation. I hope to return someday.
July 29th, 2009 at 10:21 am
are there any floats or rafts to lay on in the pool or ocean at the Paradisus Palma Real or the Reserve? Or should we bring our own?
July 29th, 2009 at 11:40 am
Will be traveling to Paradisus Riviera Cancun in mid August and I am concerned about the recent reviews posted. Will all of the restaurants and bars be open daily and the spa? Will the resort be in full swing by then??
July 29th, 2009 at 7:06 pm
We are arriving on Aug 1, 2009 about 3:00 PM. How can we arrange for pickup at the hotel? We also have another person arriving at 9:30PM? and the rest of the party on Sunday at 4:20 PM. Is there a drop off service and what is the cost per person? Is it direct from your hotel or is it just a taxi? Thank you. Deb
July 29th, 2009 at 7:08 pm
When our party of 10 arrives, the grandparents will be celebrating their 56th wedding anniversary on Tuesday. Is there a way to make it special? Any suggestions?
July 30th, 2009 at 8:52 am
Can we book reservations for the restaurants ahead of time on-line for Paradisus Riviera? If so could you please make a dinner reservation for 2 at Sumire for Monday August 17th at 7:00pm, that would be greatly appreciated.
August 1st, 2009 at 9:02 am
In the Riviera Maya resort there are lounge chairs in the pool. There are no floats that I am aware of. Have fun!
August 3rd, 2009 at 9:47 am
Hi Katie, Unfortunately the Resort can not take dinner reservations prior to arrival.
August 3rd, 2009 at 9:49 am
Hi Deb - you don’t mention which Resort you are staying at. We would love to help you plan your special occassion. Please contact us via: http://www.paradisus.com/contact-us.php with your request. Enjoy your stay.
August 3rd, 2009 at 9:53 am
Hi Katie, we are aware of the recent reviews the Resort received, especially during the time of the outbreak of the H1N1 virus. During the same period two of our restaurants were also closed due to maintenance and refurbishment, specifically Sumire and L’Hermitage. The resort is back to normal and fully operational and the Spa is open. Please let us know if you have any other questions by contacting us via http://www.paradisus.com/contact-us.php
Enjoy your stay.
August 3rd, 2009 at 9:54 am
Hi Jesse - no we don’t have rafts or floats around the pool.
August 3rd, 2009 at 9:55 am
Thank you for taking the time and letting us know about your recent stay. We look forward to welcoming you back.
August 3rd, 2009 at 9:59 am
Hi Sara - your request for information has been sent to our Romance Manager at Paradisus Playa Conchal. BTW, we have a forum where you can post and follow other guest comments specifically related to your topic. Please go to: http://paradisus.com/blogs/forum/general-discussions/weddings
August 3rd, 2009 at 10:05 am
Dear Cindy, we recently update the Paradisus Punta Cana website. It has photos of the accommodations, restaurants and much more. For more information please visit: http://www.paradisuspuntacana.travel/
August 5th, 2009 at 2:36 pm
We will be visiting Play Conchal in 2 weeks. Can you tell me what activities are offered so we can plan our week? Thanks! Michelle
August 7th, 2009 at 11:02 pm
Website okay: low tech chick just wanting to let ya’all know some things re Punta Cana. Get the one week internet pass (non Royal/Luxeculsive aka common folk). Once you arrive (your got) so do not expect extraordinary service at check in; they do nothing,just that no matter your question! The service/wait (common folk) is where its at! Bring lots of small $s (a little goes a long way). Don’t buy anything from any beach hut! Walk into town. Its not even a mile and continue pass the first strip area. There’s a ton more. Eat plenty of Papaya, every day - it is good for your metabolism and acts as a preventive measure - there is nothing more delicious! If it looks or smells suspicious DONT eat it! We had no problems with 3 gastric systems: Los Angeles, San Francisco and Durham NC. Show up even when they say the restaurant is booked - its worth the wait (your in paradise afterall!). Pizza is excellent, especially when its ROOM SERVICE. Use it! Great service (from common folk). I would return in a heart beat, skip the front desk at all, and move on to where paradise begins. Also, be smart with valuables. There was a problem. It might have been due to an door that was not completely closed. Be sure its shut good and tight! Via con Dios…
August 10th, 2009 at 4:37 pm
My fiancee and I want to plan our wedding early 2010 at the Paradisus Resort. Has anyone gotten married there? and how is the weather January, February time frame?
August 16th, 2009 at 6:12 pm
We celebrated our 25th anniversary and they truly made it special for us - we had chilled champagne waiting for us along with chocolate covered strawberries and we had Mimosa’s and breakfast brought to our room. The entire staff was friendly and helpful and the guys at the pool bar even though they work their butts off - always polite and provide service with a smile!
The food at all the courtyards were terrific! We did not have a bad meal during our 6-day stay! Truly it was a wonderful trip and the people of Costa Rica are truly very friendly!
Thanks to all for making our trip one to remember!
Michael & Dagmar
Houston, Texas
August 17th, 2009 at 8:41 am
Just returned from a great week at the Reserve at the Paradisus Palma Real. I just had a few suggestions to make it even better.
1. Sweep the beach of seaweed twice a day as opposed to just the morning, seaweed built up pretty quickly
2. On Gabi beach a lot of the lounges did not have cushions. I’m not sure if they were just not out due to low occupancy or just didn’t have them. All the gabi chairs should have the cushions.
3. The lights in the stairwells at the reserve did not turn on until after it was already dark, they should be turned a earlier. My fiancé and I who are in our 20’s both found it very dark and dangerous. We have our wedding planned there for May 2010 and are worried about our older guests if we found it difficult to maneuver.
4. Not sure if it was due to low occupancy so you were not operating at full staff levels but we occasionally had to wait 5+minutes for the golf carts to shuttle us to/from The Reserve. We didn’t let it bother us but we were told we should run every 3-4minutes.
Other than these minor things we had a great trip, our only other complaint was that the Market Grill was closed all week so there was no place other than the Buffet to grab a quick lunch. Also, since Market Grill was closed the only option for late night eats was room service (we used and was very good) which was dissapointing since the shows start late and after going to the shows and dancing we’d be hungry but would have to go back to the room if we wanted to eat.
August 18th, 2009 at 1:52 pm
A group of friends are thinking of heading to Paradisus Punta Cana in April 2010 and I am wondering if the pool with the swim-up pool bar is the pool that is open to all guests of the resort or is it limited to guests staying in certain suites?
August 20th, 2009 at 6:04 am
Planning to wed at paradisus punta cana in Feb. Seems many issues are with wedding coordinators. I also saw many issues with food and rooms. Anyone return from their scouting trips listed above or can anyone give more infor? I deposit very soon.
August 20th, 2009 at 6:06 am
I would also like information with pricing for the wedding packages. Thank you!
August 25th, 2009 at 2:12 am
My fiance and I are planning on booking Paradisus Punta Cana for our honeymoon from June 1- June 7 2010. I would like to know whats the difference, besides the price difference, between ROYAL SERVICE GARDEN VIEW JUNIOR SUITE and THE RESERVE LUXURY JUNIOR SUITE WITH JACUZZI. Does the Royal Service Graden View Junior Suite comes with a Jacuzzi as well?
Thanks,
France
August 25th, 2009 at 2:36 pm
I recently booked a trip to Paradisus Punta Cana through RCI. I was informed by RCI that All-inclusive was optional. However, upon viewing the website, it doesn’t appear to be an optional all-inclusive resort. I just called the Reservation hotline, and a representative informed me that there were different all-inclusive options, but I would have to contact the resort directly. Can someone from the resort send me information on the all-inclusive options, along with the prices so that I can plan and budget my trip accordingly?
August 26th, 2009 at 1:09 pm
@ Christine. The pool with the swim-up pool bar is open to all guests at Paradisus Punta Cana.
August 26th, 2009 at 1:15 pm
@ Kristin. Your request for wedding packages information has been sent to our Romance Manager at Paradisus Punta Cana for assistance.
August 26th, 2009 at 2:22 pm
Dear Joyce, when you book as a time-share owner the all-inclusive is optional. To get more information on the all-inclusive options at the different resorts I suggest you contact our Sol Melia Vacation Club and speak to a representative. Their contact info: 866-344-SMVN (7686) or email: northamerica.information@solmeliavc.com
August 26th, 2009 at 2:41 pm
Dear Francelee, for rate information please contact our reservations department at 1.888.741.5600 or you can also check online via our booking engine: http://www.paradisus.com/booking-template.php
August 27th, 2009 at 10:14 pm
Dear Janet
Congratulations on your engagement, and thank you for choosing Paradisus Resorts for your honeymoon.
Every romantic event is special and here at ROMANCE by Paradisus we have the creativity, options and experience to ensure your honeymoon is truly spectacular. At Paradisus Resorts, romantic events have an aura of magic, one that is as relaxed and effortless as the natural surroundings. We take care of everything so you can concentrate on what’s really important EACHOTHER!
Here are our two Honeymoon packages to choose from.
HONEYMOON & ANNIVERSARIES
ROMANTIC HOLIDAY PACKAGES THAT LOVERS CAN CUSTOMIZE TO THEIR UNIQUE VISION OF ROMANCE
Celebrate your love and indulge in personal sanctuary. Imagine the feeling; you are finally toasting each other with the finest champagnes, alone under the stars. Then after your perfect night you awake to an elegantly served breakfast in bed with exotic champagne mimosas.
Another day in Paradisus begins, how will you let your Passion Glow?
GLOW
COMPLEMENTARY HONEYMOON PACKAGE
Copy of Marriage Certificate, no longer than a year, is required upon arrival.
Complimentary package based upon 5 night stay for the Bridal Couple in any room category.
Couples whom are not eligible for the complementary package can purchase it for $200 USD.
Celebrate romance and indulge in fantasy with a Paradisus honeymoon retreat. Toast to your first night and morning alone together at last. Sparkling champagne in the evening, mimosas for breakfast, a surprise gift of romance and spa offerings
Packages Inclusions
In-room bottle of chilled sparkling wine
Luscious tropical fruit display
In-bed romantic breakfast with mimosas {one morning during stay}
Rose Petal Turn Down Service
10% discount on spa services for the couple {Products not included}
Once you’ve chosen GLOW as your perfect honeymoon style, feel free to add any custom touches that will personalize and make your event even more unforgettable.
PASSION
HONEYMOON AND ANNIVERSARY PACKAGE $500.00- $650 based upon resort selection
Celebrate your honeymoon or anniversary, reconnect with each other and make loving memories that will last a lifetime. Enjoy each others company with a relaxing couples massage and private romantic dinner for two under the stars.
Packages Inclusions
In-room bottle of chilled sparkling wine
Luscious tropical fruit display
In-bed romantic breakfast with mimosas (one morning during your stay)
10% discount on spa services for the couple (Products not included)
Couples Passion massage
Turndown Service with Rose Petal and Scented Bath for Two
Private dinner for the couple*
*Dinner location will be determined upon arrival to resort
Late check-out for the couple until 4pm {subject to availability}
Once you’ve chosen PASSION as your perfect honeymoon or anniversary style, feel free to add any custom touches that will personalized and make your event even more unforgettable.
Feel free to ask us any questions you may have, it will be my pleasure to assist you. Looking forward to hearing from you soon
Warmest Regards
Teresa
August 29th, 2009 at 1:39 pm
I have been to the Palma Real and I can’t explain how great the food, service and people are there. They are so friendly and from all the greatness it makes you want to go back. I recommend this resort for anyone, whether your going couples or families, the only required is gear up to have a great time. The food is very good, the spa is so relaxing,. and the staff throughout the resort are the friendliest people that want to ensure the vistors happiness
August 31st, 2009 at 6:57 pm
We are arriving at Playa Conchal on Sunday September 6th for our Honeymoon! This will be our first trip to Costa Rica. We emailed the resort about transportation, and promptly received a reply from a local cab company that has a counter at the resort. We haven’t even arrived yet, and we are already pleased with the prompt service!
We have read great things about your restaurants, how wonderful the Royal Service Program is, the kindness of your staff, and the beautiful landscape. We can’t wait to start our Honeymoon!
-Lauren and Geof
September 2nd, 2009 at 1:25 pm
Thank you so much Rose for your kind words about your recent experience at Paradisus Palma Real. Hope to see you very soon again.
September 3rd, 2009 at 12:25 pm
We are going to be at the Palma Real in January. How soon should we book tee times at the golf course? If we can book prior to our arrival, should we book through the resort, or through the golf course? Thanks.
September 7th, 2009 at 12:50 pm
Quisiera contactarme con Mariana Panizzi.
Me podrias escribir a mi email?
Gracias
September 7th, 2009 at 2:27 pm
@ Lauren & Geof. Thank you for your posting. Please don’t forget to share your experience with us…Visit our Paradisus Forum!
September 7th, 2009 at 2:32 pm
Hi Trevor - Than you for choosing Paradisus Palma Real for your next vacation. Your request for Golf information has been sent to our Guest Service Manager. She will contact you as soon as possible.
September 7th, 2009 at 3:17 pm
Gracias Giovanni. Avise a Mariana Panizzi, nuestra Gerente de The Reserve at Paradisus Punta Cana y ella le contactara en breve. Saludos.
September 12th, 2009 at 9:14 am
Can you tell me if the Costa Rica resorts water is purified?
September 21st, 2009 at 8:02 am
Dear Steve- yes the in Costa Rica is purified in most locations.
September 28th, 2009 at 8:50 am
I will be traveling to Paradisus Punta Cana in January with an infant who will be 13 months at the time of travel. I am wondering if there is a market or store where I could purchase diapers and what brands the store carries? I just was not sure if I should pack diapers for the entire length of time we will be at the resort because that will take up a lot of room in our luggage. Thank you for your help.
September 28th, 2009 at 1:38 pm
I am looking for a map showing the layout of the Paradisus Punta Cana, specifically showing locations of Reserve suites, Royal Service suites and standard resort suites. Didn’t see anything in the web site e-brochure. If one is available, can it be sent by e-mail.
September 28th, 2009 at 6:06 pm
Hi Regina.
Welcome to our forum and thanks for posting.
To answer your question, yes you can buy Pampers Diapers. They can be purchased at the small kiddies gift and supply shop at the Kids Club at Paradisus Punta Cana
Just be prepared to pay about $30 per pack , I suggest to bring a supply and use them for emergencies.
Have a great trip
Teresa
October 16th, 2009 at 11:29 pm
I am looking to do a mini vacation in the first week of November. Is the weather going to be OK? or will it be raining and our experience will be limited.
October 17th, 2009 at 3:12 pm
November and April are my two favorite months of the year in the Dominican, beautiful hots days and perfect nights with low humidity. You will love November weather.
Have a great trip.
teresa
November 8th, 2009 at 11:33 am
I have not heard back from you with regard to booking tee times at the golf course in January. Can you let me know how to book tee times? Trevor
November 24th, 2009 at 11:26 pm
I am coming to paradisus this weekend, can i book golf Tee times before we get there? We would like to have it all set and ready to go
December 3rd, 2009 at 10:50 am
Hi Trevor - which resort are you going to visit?
December 5th, 2009 at 3:53 pm
Hello, My wife & I are going to PPC in March, can’t wait, I was wondering what the dress code is in the various restaurants. We are booked with Royal Service.
December 5th, 2009 at 4:06 pm
Sorry, but just to clarify, we are going to the Punta Cana. I look forward to your reply.
December 8th, 2009 at 11:04 pm
Hi: We are taking our annual xmas family vacation this year at the Pardissus Riviera Maya. For the past 5 years we have always gone to the Iberostar and enjoyed it. We wanted a better kids club. We are 22 adults and 8 children under the age of 6. We have always been able to, through our travel agent, make advance dinner reservations due to our number. WE want to be able to eat together. Our travel agent has had no response from the Paradisus. this is very frustrating. We don’t want to have aggravation upon arrival and not be able to book these dinners. Also we wanted to know the most convenient building to stay in close to the beach and the childrens pool and any area with kids equipment? We also want to make sure to be together in the same building and have rooms on the first floor so we don’t have to drag strollers up flights of steps. What is Xplore? Thank you Stephanie Kreiner
December 11th, 2009 at 4:22 pm
Hello Stephanie, your message has been forwarded to guest services at Paradisus Riviera Cancun. Someone at the resort will be in touch with you shortly. Connie L.
December 11th, 2009 at 4:26 pm
Dear Steve, the dress code for Paradisus Punta Cana has been emailed to you. Connie L.
December 17th, 2009 at 9:15 pm
We are coming down to the Palma Real Resort on Sat and my question is: Does the golf club rental charge apply each time you golf or for the week? Also, do you have left handed clubs?
January 8th, 2010 at 9:12 am
Is market grill at paradisus palma real a ala cart restaurant or a buffet? What ala cart restaurants are open for lunch and for late night snacks?
January 15th, 2010 at 9:02 am
Dear Tim, the Market Grill is open for breakfast and lunch serving salads, BBQ items and other light menu items. They have cooking stations where your meal can be prepared. Here’s a link to the dining page on the Paradisus Palma Real website: http://www.paradisuspalmareal.com/dining.php
January 15th, 2010 at 10:37 am
My son just made One Bedroom Master Suite reservations at the Reserve Paradisus Palma Real in May 2010 through RCI Wyndham. This is their honeymoon. If he brings a copy of their marriage certificate, will they receive the The Glow Honeymoon Package?
Also…What perks, besides personal butler, does the Royal Service have that they don’t already get at the Reserve?
And…we have read that the Reserve rooms are NOT Oceanfront. Is that correct? If so, what rooms have a view of the beach…that at least you can sit-out and see and hear the ocean? The Resort looks fabulous…they can’t wait to arrive!!! Would Appreciate a Prompt Reply. Thank You.
January 18th, 2010 at 9:22 am
Dear Brenda, your email has been forwarded to the Romance Manager at Paradisus Palma Real. They will be in touch with you shortly. Thanks.
January 19th, 2010 at 10:43 am
Would you be able to send me menus for the restaurants? Only the restaurants at the Reserve have menus listed. Also, you mentioned market grill is open for breakfast/lunch, is it no longer opened for ala cart dinner? Additionally, i know room service is available 24hrs, but are there any places to get a late night snack if you’re not in your room?
February 3rd, 2010 at 11:28 am
I would like some clarification As a owner of a deluxe superior suite /Royale Service in Punta Cana I was looking to visit PLaya Conchal and was told told that i would only be given a hotel unit as a room I am disapointed that after numerous visits to Punta Cana and always Booked Royale Service that this is only available at an extra cost and only if the Resort wishes to provide it to me can some one from the Market team explain after being a member for a number of years now that i want to visit another resort I feel like i am being charged an additional fee I am disapointed by this i hate to use the word SCAM but this is what I am feeling
February 8th, 2010 at 8:05 am
Dear Frank, have you tried contacting the SMVC member services department? Please call toll-free: 866-344-SMVN (7686) or email: northamerica.information@solmeliavc.com
February 15th, 2010 at 6:08 pm
we are actually here at the hotel now.
the service at the restaurant’s is really misguided, probably the worst I have experiances in 10+ years of inclusive resorts. Alot of staff milling around with no direction! The grounds are beautiful as is our room. Come for the beach and the beauty,certainly not the food and its many restaurants. I have ask? Has the Chef ever tasted what his cooks serve? horrfic salt overload in all restaurants and no one really cares if you enjoyed or not.Oh well, we will know better and certainly not come back. we stayed at the Mayan Riviera property last year, superior in all ways
February 15th, 2010 at 6:12 pm
my issues are with the travel agent that assured us that this would be a quite, private, vacation with superior accomdations, food and service. They were way off the mark, our concierge is trying her best,
but again. . . we were mislead.